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Privacy Policy

Last updated: August 2026. This policy outlines how CIVA handles and safeguards your information.

1. Information We Collect

We collect information you provide directly to us when you create an account, update your profile, place an order, or communicate with customer support. This may include your name, email address, shipping address, payment preferences, and device specifications.

Additionally, we automatically collect certain technical information when you visit our storefront, including your IP address, browser type, operating system, and browsing activity across our product categories.

2. How We Use Your Information

We use the information we collect to provide, maintain, and improve our services, process transactions, deliver ordered hardware components, and provide timely customer support.

  • Process and fulfill online orders and purchase confirmations.
  • Provide warranty tracking and customer technical assistance.
  • Send transaction notifications, security alerts, and system updates.
  • Prevent fraudulent activity and maintain store security.

3. Data Security & Storage

We implement industry-standard administrative, technical, and physical safeguards designed to protect your personal data against unauthorized access, destruction, loss, alteration, or disclosure. Sensitive credentials and payment data are encrypted in transit and at rest.

4. Your Rights & Choices

You have the right to access, review, and update your personal information at any time via your account settings. You may also request deletion of your account or opt out of promotional communications.

5. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data handling practices, please reach out to our privacy team at privacy@civa.com.